SHA Wellness is a global leader in integrative health, prevention and longevity. Recognised as the World’s Best Wellness Clinic at the World Spa Awards for multiple consecutive years, SHA combines cutting-edge medical innovation, proven natural therapies and healthy nutrition through the SHA Method to help people achieve and maintain an optimal state of physical, mental and spiritual wellbeing.
Since opening in 2008, SHA has transformed the lives of more than 65,000 guests worldwide. With our flagship in Spain, a new destination in Mexico and future openings in Dubai and the Emirates, we continue to expand our impact internationally.
We are looking for a MarTech IT Supervisor to join our Corporate IT team at SHA Wellness in Spain. You will be responsible for ensuring that the technology supporting our Sales, Marketing and e-commerce operations is connected, reliable, secure and continuously improving.
This is a hands-on position for a professional who combines strong MarTech platform administration, systems integration and technical problem-solving capabilities with a practical, collaborative and service-oriented mindset. You will work directly within key platforms such as HubSpot and Shopify, configure workflows and automations, troubleshoot technical issues, and build integrations that connect commercial, marketing and e-commerce data across the organisation.
You will collaborate closely with Sales, Marketing, E-commerce and Corporate IT teams, turning business requirements into technical solutions that improve efficiency, data quality and commercial performance. You will also coordinate external developers, agencies and technology providers on specific projects, ensuring that their work meets SHA’s standards for quality, security, scalability and user experience.
Beyond technical expertise, we are looking for someone who takes ownership, brings clarity to complex systems and continuously identifies opportunities to improve processes. You will play an important role in building a scalable MarTech ecosystem that supports SHA’s international growth and premium guest experience.
Administer and optimise HubSpot across Marketing Hub, Sales Hub and CRM to support reliable daily Sales and Marketing operations.
Configure workflows, automations, forms, lists, lifecycle stages, lead-routing rules and reporting dashboards in line with commercial requirements.
Maintain accurate, consistent and usable CRM data by monitoring properties, permissions, segmentation, duplicates and data-quality standards.
Administer Shopify storefront and back-office configurations, including product catalogue, apps, themes, checkout and order-related data flows.
Diagnose and resolve configuration, integration and data issues across the MarTech ecosystem, escalating vendor cases when necessary.
Design, build and maintain integrations between HubSpot, Shopify and internal or external systems using APIs, webhooks and middleware tools.
Ensure timely, accurate and secure data flows between marketing, sales, e-commerce, analytics, payment, ERP, PMS and other business systems.
Translate Sales, Marketing and E-commerce requirements into technical specifications, implementation plans and scalable working solutions.
Document platform configurations, integration architecture, data mappings, workflows and technical standards to ensure maintainability and governance.
Maintain a prioritised backlog of MarTech improvements, balancing business urgency, user impact, technical feasibility, security and available resources.
Coordinate external developers, agencies and technology providers, defining scopes of work, reviewing deliverables and ensuring quality standards are met.
Monitor provider performance, service levels, deliverables and costs, identifying risks and escalating issues when required.
Collaborate with Corporate IT to ensure MarTech solutions comply with SHA’s architecture, cybersecurity, data-governance and privacy standards.
Identify and implement opportunities to use AI-assisted development, automation and analytics tools responsibly across MarTech workflows.
Bachelor’s degree in Computer Science, Information Systems, Information Technology, Digital Technology, Marketing Technology or a related field.
Minimum 3 years of hands-on experience administering and configuring CRM, marketing automation, e-commerce or comparable business platforms.
Demonstrable experience working with HubSpot, including CRM administration, workflows, forms, lists, automation, reporting and data management.
Proven experience designing, building or maintaining integrations between business platforms using REST APIs, webhooks, middleware or automation tools.
Experience translating business needs from Sales, Marketing and/or E-commerce stakeholders into technical requirements and workable solutions.
Working knowledge of CRM and e-commerce data structures, including contacts, companies, deals, products, orders, customer records and lifecycle stages.
Professional working proficiency in Spanish and English, with the ability to collaborate effectively with local and international stakeholders.
HubSpot certifications in Marketing Hub, Sales Hub, CRM, Operations Hub or Solutions Architecture.
Experience administering Shopify, including storefront configurations, product catalogue management, apps, themes, checkout or order data flows.
Experience with Zapier, Make, MuleSoft, Boomi, Workato or other middleware and integration platforms.
Working knowledge of HTML, CSS and JavaScript for platform customisation and troubleshooting.
Experience using SQL or other data-manipulation tools to investigate, reconcile and resolve data-flow issues.
Familiarity with cloud services such as AWS, Microsoft Azure or Google Cloud Platform, particularly in relation to integrations, automation or data management.
Experience coordinating external developers, technical contractors, agencies or third-party technology providers.
Experience using AI-assisted development tools, such as Claude Code, OpenAI Codex or similar solutions.
Exposure to responsible AI, data privacy, governance, algorithmic ethics or AI/ML projects applied to business operations.
Experience in luxury hospitality, wellness, travel, healthcare, retail or another premium service environment.
Familiarity with project-management and collaboration tools such as Jira, Trello, Asana or similar platforms.
Hands-on technical execution: You are comfortable working directly in platforms, integrations and data flows, taking ownership from configuration through troubleshooting and implementation.
Business-to-technical translation: You understand commercial needs and can turn Sales, Marketing and E-commerce requirements into clear technical specifications and effective solutions.
Data accuracy and attention to detail: You recognise the operational impact of inaccurate data, incomplete integrations and inconsistent system configurations.
Pragmatism and results orientation: You focus on delivering practical, scalable and user-friendly solutions, improving them through feedback and real-world use.
Vendor and stakeholder coordination: You can work effectively with external developers and providers, review technical output and maintain delivery momentum without requiring formal authority.
Continuous improvement mindset: You proactively identify inefficiencies, automate repetitive processes and recommend improvements that strengthen commercial technology operations.
Responsible innovation: You are confident exploring new technologies and AI tools while applying sound judgement around privacy, security, quality and governance.
Premium detail orientation: You understand that every digital interaction contributes to SHA’s brand and guest experience, and you apply high standards of quality in every solution.
Collaboration and communication: You communicate clearly with both technical and non-technical stakeholders and build trusted working relationships across departments.
SHA is more than a workplace; it is a unique environment where nature, science and purpose meet. Every day, our team helps people transform their lives, and you will grow alongside extraordinary people in an environment built on excellence, innovation and genuine care.
As part of our Corporate IT team, you will have the opportunity to shape the MarTech systems that support SHA’s commercial growth, digital guest journey and international expansion. You will work in a multicultural environment alongside professionals from technology, Sales, Marketing, E-commerce, operations, hospitality, wellness and clinical teams.
We are committed to diversity, equity and inclusion. You will join a truly international team, with women and men in leadership and a culture where different perspectives are valued. At SHA, everyone can grow based on merit, contribution and talent.
If you want your work to have a visible impact on a purpose-led, premium global brand, and you are ready to build technology that supports transformative guest experiences, we would love to hear from you.